Refund policy

Gummy Gains Pro — Returns & Refunds

Last updated: 13 October 2026

Thank you for shopping with Gummy Gains Pro. Our store is operated by XYPHORA LTD. This policy applies to orders placed directly on gummygainspros.com and shipped within the UK. Your statutory consumer rights are not affected.

30-day return policy for unopened products

If you have changed your mind, you may request a return within 30 days of receiving your order. Products must be unused and unopened, in their original saleable condition, with all tamper-evident and protective seals intact. Please keep the original packaging where possible.

To start a return, email xyphoraltd.uk@gmail.com with your order number and details of the items you want to return. We will confirm the appropriate return address and instructions. Unless otherwise agreed, send eligible goods back within 14 days after telling us you wish to return them. Keep your proof of postage.

Your legal 14-day right to cancel

For eligible online orders, UK consumers generally have the right to cancel without giving a reason within 14 days after receiving the goods. You may give notice by email or any other clear statement of cancellation. You then normally have a further 14 days to send the goods back.

For sealed goods not suitable for return for health-protection or hygiene reasons, the right to cancel can be lost when the seal is broken after delivery. This may apply to sealed food supplements such as Gummy Gains Pro. It does not remove your rights regarding faulty, unsafe or misdescribed products.

Opened gummies and change-of-mind returns

For health and hygiene reasons, opened, unsealed or partially consumed gummies cannot be returned simply because you changed your mind or dislike their flavour or texture. Genuine quality complaints and items that are faulty, unsafe or not as described are handled separately under your legal rights.

Damaged, faulty, incorrect or missing products

If your order is damaged, faulty, incorrect or incomplete, contact xyphoraltd.uk@gmail.com as soon as reasonably possible, stating your order number and what went wrong. Photographs can help but are not mandatory to exercise statutory rights. We will provide the remedy required by UK consumer law, which may include a refund or replacement as appropriate. Where return shipping is reasonably required due to our error or faulty goods, we will cover reasonable return costs.

Who pays for return postage?

For a normal change-of-mind return, you pay the direct cost of return postage. We recommend tracked delivery and retaining the postage receipt.

If you cancel an eligible entire order under your statutory 14-day right, we will reimburse the price paid plus any original basic standard delivery charge. If you selected an upgraded delivery method, we need only refund the cost of our least expensive standard delivery option. If you return an item only under our additional 30-day goodwill policy after the statutory cancellation period, the original delivery charge is not normally refundable. Your rights if the goods are faulty or misdescribed remain unaffected.

When will I receive a refund?

For a statutory cancellation, we refund without undue delay and within 14 days of receiving the returned goods or evidence of their return, whichever is earlier. For eligible returns under our additional goodwill policy, we aim to process the refund within 14 days of receiving and checking the returned goods. Refunds are made to the original payment method without an administration charge; your card provider may take additional time to credit your account. Any deduction for reduced value will be made only where the law permits.

Amazon or eBay purchases

For orders placed on Amazon or eBay, please start your return through the marketplace where you purchased the item. Their returns processes apply, subject to your legal rights.